On-site in Falls Church, VA - Help Desk Support - SECRET CLEARANCE REQUIRED
Active Secret Clearance REQUIRED (verified before interview)
Functional Responsibility: Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours.
- Active DoD SECRET clearance (or above).
- On-site at the Defense Heath Agency Headquarters (DHHQ) in Falls Church, Virginia.